Terms of Use

1. The Service

CliniTower provides software for managing clinic operations, including scheduling, patient records, billing, reminders, and reporting, in Arabic and English. The Service is currently in a pre-launch phase: the website offers a waitlist, and features described on it may change before general availability. Joining the waitlist creates no obligation on either side beyond this policy and our Privacy Policy.

2. Accounts

You must provide accurate information when registering and keep your credentials confidential. You are responsible for all activity under your account and for configuring user roles and permissions for your staff. Notify us without delay of any unauthorized use.

3. Healthcare responsibility and no medical advice

CliniTower is an administrative tool. It is not a medical device, does not provide medical advice, diagnosis, or treatment, and must not be relied on for clinical decisions. The Customer and its practitioners remain solely responsible for all patient care, for holding the licenses their profession and country require, for the accuracy of the records they enter, and for complying with the health regulations that apply to them, including record retention, prescribing, and reporting rules.

4. Patient data

As between the parties, the Customer owns and controls the patient data it enters into the Service. CliniTower processes it only as the Customer's processor, as described in our Privacy Policy and, where required, a separate data processing agreement that forms part of these Terms. The Customer warrants that it has the lawful basis, and where required the patient consents, needed to enter and process that data, including any consent required to send reminders and messages to patients.

5. Acceptable use

• Do not use the Service unlawfully, or to store or send unlawful, infringing, or harmful content.
• Do not attempt to breach, probe, or overload our systems, or access data of other customers.
• Do not resell, sublicense, or provide the Service to third parties outside your clinic without our written agreement.
• Do not use the Service to send spam or messages that violate telecommunications or messaging platform rules.
• We may suspend accounts that present a security risk or materially breach these Terms, and where practicable we will notify you first.

6. Fees and trials

Published prices are indicative until confirmed in an order or subscription flow. Fees are payable in advance for each billing period and are exclusive of taxes, which are added where the law requires, including VAT in the GCC and Egypt. If a free trial is offered, it converts to a paid plan only with your explicit action. We may change prices with prior notice effective from the next billing period.

7. Intellectual property

The Service, its software, design, and trademarks belong to CliniTower or its licensors. We grant the Customer a limited, non-exclusive, non-transferable right to use the Service for its internal clinic operations during the subscription. Feedback you give us may be used to improve the Service without obligation.

8. Third-party services

The Service relies on third-party providers such as hosting, payment, and messaging platforms (for example the WhatsApp Business API). Their availability is outside our control, and their terms apply to their services. We are not responsible for third-party services we do not provide.

9. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Maintenance, updates, and events outside our reasonable control may cause downtime. Any service level commitments will be stated in a separate agreement or plan description.

10. Disclaimer of warranties

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes warranties or rights that applicable law does not allow to be excluded.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, or data; and (b) CliniTower's total liability arising out of or related to the Service in any 12-month period is limited to the fees the Customer paid for the Service in that period. These limits do not apply to liability that cannot be limited by law, including liability for fraud, gross negligence, or willful misconduct, or to the Customer's payment obligations.

12. Indemnity

The Customer will defend and indemnify CliniTower against third-party claims arising from the Customer's breach of these Terms, its unlawful use of the Service, or patient data it entered without a lawful basis, except to the extent the claim results from our own breach.

13. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate a subscription in accordance with its plan terms. We may suspend or terminate for material breach that remains uncured after notice, or immediately where required for security or by law. After termination, the Customer may export its data for the period stated in the plan, following which we delete it in line with our Privacy Policy and applicable medical record laws.

14. Country-specific provisions

• Saudi Arabia: where the Service issues tax documents, the Customer is responsible for the accuracy of its ZATCA registration data and for its own e-invoicing compliance; the Service supports the Customer's compliance but does not replace it.
• United Arab Emirates: health information of UAE patients is hosted in accordance with the UAE ICT Health Law; the Customer must not configure the Service in a way that moves such data outside the UAE contrary to that law.
• Egypt: the Customer is responsible for its registration and invoicing obligations toward the Egyptian Tax Authority; consumer protection rights under Egyptian law remain unaffected.
• All countries: where mandatory local law, including consumer protection law, conflicts with these Terms, the mandatory law prevails to the extent of the conflict.

15. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which the CliniTower operating entity is registered, whose courts have exclusive jurisdiction, except where the mandatory law of the Customer's country grants its courts or authorities jurisdiction that cannot be waived. The parties will first attempt in good faith to resolve any dispute amicably.

16. Changes and contact

We may update these Terms and will post the new version here with a new date; material changes affecting active subscriptions will be notified in advance and apply from the next billing period unless the law requires otherwise.

Contact: hello@clinitower.com.